A little help goes a long way

Good support. Starts here

Have a question about a payment, your account or something you saw on Tipzy? Tell us what happened so we can understand the issue.

Tell us what’s on your mind.

GENERAL SUPPORT

Account help, payments and challenges.

Need help? Join the Tipzy server for questions and support.

A few details help

Choose a topic and tell us what happened. A clear description helps us find the right place to start.

For payments or wallet credits, include the transaction reference, amount and date.

Keep passwords, OTPs and full card details out of your message.

Choose “Privacy & data” so our team can identify your privacy request.

Good to know before you reach out.

Where does a rejected challenge refund go?

It returns to the sender’s Tipzy Wallet, ready for a Tipzy or another challenge. Read the Refund Policy.

What if I used a nickname or Anonymous?

Your public name choice does not change which account sent the transaction or receives its wallet refund.

How do I contact the privacy team?

Email privacy@gettipzy.com with the account-related privacy question you want to discuss.